Legal

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Last updated: April 2026

The short version: We collect only the information needed to process your transaction. We never sell your data. We share it only with USPS (for shipping) and your chosen payment platform. You can request deletion of your data at any time.

Table of Contents

  1. 1. Information We Collect
  2. 2. How We Use Your Information
  3. 3. Information Sharing
  4. 4. Data Security
  5. 5. Cookies
  6. 6. Your Rights
  7. 7. Children's Privacy
  8. 8. Changes to This Policy
  9. 9. Contact Us

1. Information We Collect

When you use MySurplusRx.com, we collect information you provide directly to us, including your full name, email address, phone number, mailing address, and details about the diabetic supplies you are selling (brand, product type, quantity, and expiration date). We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This technical data helps us understand how our site is being used and improve the experience for all visitors.

2. How We Use Your Information

We use your personal information solely to process your quote and transaction: to generate your payout quote, email your prepaid shipping label, verify your supplies upon receipt, and send your payment via the method you selected. We may also use your contact information to communicate with you about your specific transaction — for example, to notify you of an inspection result or a rejected item. With your permission, we may send occasional updates about price changes or promotions; you can opt out of these at any time. We do not use your information for any purpose unrelated to your transaction without your explicit consent.

3. Information Sharing

We never sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose. The only external parties we share your data with are those strictly necessary to fulfill your transaction: USPS receives your name and address to process shipping, and our payment processor (Zelle, PayPal, Venmo, or Cash App, depending on your selection) receives the information necessary to execute your payment. We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of MySurplusRx, our users, or the public.

4. Data Security

We take the security of your personal information seriously. Our website uses SSL (Secure Sockets Layer) encryption for all data transmitted between your browser and our servers. Personal information is stored in encrypted databases with access restricted to authorized personnel only. We regularly review and update our security practices to address new threats. However, no method of electronic transmission or storage is 100% secure, and while we use commercially reasonable measures to protect your data, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

5. Cookies

We use basic, non-invasive cookies to operate our website and understand how visitors use it. These cookies help us remember your preferences during your session and gather aggregated analytics data such as page views and traffic sources. We use this information to improve our website and user experience. We do not use cookies for ad targeting, behavioral tracking, or any third-party advertising purposes. You can disable cookies through your browser settings; however, some features of our website may not function correctly without them. Our use of analytics is limited to first-party data only.

6. Your Rights

You have the right to request access to the personal information we hold about you, to request correction of inaccurate data, and to request deletion of your information — subject to any legal obligations we have to retain it. To exercise any of these rights, contact us at info@mysurplusrx.com with the subject line "Data Request." We will respond within 10 business days. You may also opt out of any marketing communications from us at any time by replying "STOP" to any text message or clicking the unsubscribe link in any email. Opting out of marketing will not affect your ability to use our service.

7. Children's Privacy

MySurplusRx.com is not directed at children under the age of 18, and we do not knowingly collect personal information from anyone under 18. Our Terms of Service require that all users be at least 18 years of age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at info@mysurplusrx.com so we can investigate and take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of our service. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our service after changes are posted constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: MySurplusRx · Fort Worth, TX 76102 · Email: info@mysurplusrx.com · Phone/Text: (682) 284-9925. We are committed to resolving any privacy concerns you may have and will respond to all inquiries within 5 business days. This Privacy Policy was last updated in April 2026.

Privacy Questions?

Email us at info@mysurplusrx.com with subject “Privacy Question” and we'll respond within 1 business day.

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